Give your customers ultimate service with a single, unified experience providing end-to-end service on all channels. Empower your agents and earn customers for life.
Build lifelong customer bonds
Win customer trust
Offer ease to customers, address issues right away, and provide a highly personalized, smooth service.
Equip agents
Empower agents with the required information to help them offer quick and reliable service.
Embrace changing expectations
Predict and respond to customers, business, and market demands instantly using an intelligent customer service software application
Engagement on the go
Build a connection anywhere, anytime
Assist your customers the moment need arises. Give your customers the personalized, steady service they expect that too on the device and channel of their choice, like social media.
- Achieve consistency and visibility on all channels using a unified platform
- Holistic customer view for deeper insights
- Understand customer history and behavior to deliver personalized service
Customer self-service and community space
Enable customers to find answers themselves
Things become easy for customers with the self-service facility and a community space that keep them connected with the subject-matter experts. At the time of need, customers can switch to assisted support easily.
- Offer Omni-customer service
- Give instant service that works perfect for all mobile operating systems and devices
Well-equipped agents
Offer a single user interface to your agents and help them succeed
Complete assistance allows agents to solve issues quickly and deliver a highly personalized and effective support. A service software pulls all customer-related information, even from the systems outside customer service to table, and empowers agents.
- A visual interface to help agents offer role-tailored services
- Easy and quick case management with differentiated levels of assistance
- Machine learning and advanced analytics capabilities for speed resolution
Unified information
Deliver instant answers to agents and customers
Get and provide steady solutions on all channels with a searchable knowledge base. Offer personalized content on customer portal and measure response impact using in-depth analytics.
- Effortless assistance across channels, whenever, wherever required
- Get information from social media, service interactions and experts for excellent customer dealing
- Know how your knowledge base works with rich analytics, helping you enhance and provide information based on customer requirements.
Go smart, digitally
Stay ahead with built-in digital intelligence
Your customer service software’s built-in digital intelligence enables predictive customer service using data analytics. Its interactive dashboards and data visualization abilities help identify trends, anticipate opportunities, and get vital insights.
- Fully customizable dashboards to keep you updated about real-time key service metrics
- Built-in intelligence for the automatic detection of sentiment and intent on social posts
- Use machine learning to reference relevant content for quick solutions
- The quick insights enable you to detect trending issues
